1. Which regions do you ship to?

We currently accept orders for delivery to European countries. If you are unable to select your delivery address at checkout, it means shipping to that destination is not currently supported.

2. What payment methods do you accept?

We accept the following payment methods:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Other digital wallets supported at checkout

All payments are processed at the time the order is placed. Available payment options may vary depending on your location and the device you are using.

3. How long does delivery take?

Orders typically arrive within 7–12 business days of shipment.

We ship via international carriers such as DHL, FedEx, and UPS Priority, depending on the destination and logistics arrangements.

You will automatically receive tracking notifications via the email address provided at checkout at key logistics milestones (such as shipment, arrival at a logistics center, and local delivery updates).

4. What happens if my package is delayed?

If your order does not arrive within the standard delivery timeframe, our customer support team will contact the relevant carrier to investigate.

Depending on the investigation results and specific circumstances, we may:

Arrange for a reshipment; or

Issue a full refund.

5. Can I cancel my order?

Orders can be cancelled prior to shipment.

Once an order has entered the shipping process, it may no longer be possible to cancel it. In such cases, customers may exercise their relevant statutory rights.

6. What is your return policy?

For customers within the European Economic Area (EEA), eligible consumers have a statutory 14-day “right of withdrawal” (right to return).

You may withdraw from your purchase within 14 days of receiving your order; please be sure to contact us before returning any eligible items.

Returned items should be unused and in their original condition, and—whenever possible—returned with their original packaging.

Refunds will be processed after we receive and inspect the returned items.

This right does not affect any statutory rights you may have under applicable consumer protection laws.

7. What happens if the item I receive is damaged or defective? If you receive an item that is damaged or has a manufacturing defect, please contact us via email within a reasonable timeframe after delivery.

Please provide the following information:

Your order number;

A brief description of the issue; and

Photos clearly showing the condition of the item.

Once your claim is approved, we will arrange for a refund or a replacement. In such cases, it is usually not necessary to return the damaged item.

8. Can I track my order?

Yes.

Once your order has shipped, tracking information will be sent to your registered email address. You will also receive automatic updates on the shipment status while it is in transit.

9. How are refunds processed?

Once a refund request is approved, the funds will be returned to the payment account used for the original purchase.

The specific processing time varies depending on your card issuer or payment service provider.

10. How do I contact customer support?

If you have any questions regarding your order or our products, please contact us via the following methods:

Address: 11 Woodlands Cl, #08-30, Singapore 737853

Email: [email protected]

Telephone: +65 98234912